Kohl's Cash Coupon - FAQ

Kohl's Cash Overview and Frequently Asked Questions about it.

How do I earn Kohl's Cash?

Kohl's Cash Coupons are earned when you make qualifying purchases in store, at a kiosk or on Kohls.com during events run periodically. Look for Kohl's Cash event dates online and in our other advertising.
  • Kohl's Cash is earned on the purchase amount after all applicable discounts are applied and before tax is applied.
  • The promotion dates are based on Central Time.
Kohl's Cash is not legal tender. No cash back. Customer will receive a $10 Kohl's Cash Coupon for the first $50 in purchases. An additional $10 in value will be added to the coupon for each additional $50 spent in that single transaction. Purchases may not be combined to earn additional Kohl's Cash. Kohl's Cash is earned on the amount of customer purchases after all applicable discounts are applied and before tax is imposed. Eligible customer purchases include sale-, regular- and clearance-priced merchandise, but exclude the purchase of Gift Cards. Offer may be redeemed with any other offer, but cannot be redeemed for cash. Kohl's Cash will be applied prior to percent-off total purchase discounts. Kohl's Cash may not be redeemed (1) to purchase Kohl's Cares cause merchandise or other charitable items; (2) to reduce customer's Kohl's Charge or any third party charge account balance; (3) as price adjustments on prior purchases; or (4) to purchase Gift Cards. If merchandise purchased earning a Kohl's Cash Coupon is subsequently returned or price adjusted, the value of the Kohl's Cash Coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. Return value of merchandise purchased with a Kohl's Cash Coupon may be subject to adjustment. Offer is not transferable.

How will I receive my Kohl's Cash?

If you earn Kohl's Cash online or at a kiosk, your Kohl's Cash will arrive via email. It will be sent to the email address provided during the checkout process. If you are signed up for Kohl's Sales Alerts with a different email account, please note your Kohl's Cash will not be sent to the account at which you receive Sales Alerts. Kohl's Cash can be redeemed online or in store.

When will I receive my Kohl's Cash?

For purchases made in store, you'll receive a paper Kohl's Cash Coupon at the time of purchase. For purchases made at a kiosk or from Kohls.com, your Kohl's Cash will arrive via email within 24 hours. Save this email! You will not be sent another email containing your Kohl's Cash. Your Kohl's Cash Coupon is NOT accessible via the reminder emails that follow the initial Kohl's Cash earned email.

When you receive this email, follow the instructions to print your Kohl's Cash Coupon. If you prefer not to print your Kohl's Cash email, an Associate can scan it from your mobile device when you are checking out in store.

Why didn't I receive my Kohl's Cash?

Sometimes Kohl's Cash emails get blocked by email filters. If you do not receive your Kohl's Cash via email, check the blocked email folder in your account. You also may need to add the email address Kohls@em.kohls.com to your approved senders/address book. If you still do not see your Kohl's Cash email, please contact Customer Service at (855) 564-5705.

How do I redeem my Kohl's Cash on my Kohls.com purchase?

At checkout, enter the 15-digit coupon number and four-digit PIN number and the value of your Kohl's Cash Coupon will be deducted from your order total. Promotion dates are based on Central Time and your Kohl's Cash is only valid during the redemption dates shown on your coupon. Please note that Kohl's Cash will be applied prior to percent-off total purchase discounts.

If you received your Kohl's Cash in a store, your coupon number is located above the bar code on the back of your coupon and your PIN number is located to the right of your bar code.

Kohl's Cash Coupon in-store purchase

If you earned your Kohl's Cash online, your coupon number and PIN number are located above the bar code.

Kohl's Cash Coupon online purchase

Can I return or make a price adjustment on an item that earned Kohl's Cash?

Yes, of course! We will just have to decrease the value of your Kohl's Cash Coupon.

  • Did you already spend your Kohl's Cash?
  • No problem! If you have already used your Kohl's Cash, you'll get a refund in the form of your original payment, minus the amount of the Kohl's Cash Coupon you spent.
  • Are you returning merchandise that was purchased with Kohl's Cash?
  • Again, no problem. We'll return the value of the Kohl's Cash Coupon to you as a Kohl's Merchandise Credit.

I only spent $48, why did I receive Kohl's Cash?

If you make a purchase within $2 of the Kohl's Cash earned criteria, you will receive Kohl's Cash. For example, if you place an order of $48, we will round that purchase up to $50 and distribute $10 Kohl's Cash.

Can I use expired Kohl's Cash?

We're sorry, Kohl's Cash can only be used during the redemption dates for the promotion on which it was earned. It cannot be used before or after the redemption period printed on the coupon.

Kohl's Cash Balance

If you scroll to the bottom of the main page at Kohls.com, you'll find a link to check your Kohl's Cash balance. Easy-peasy.

Lost or Stolen Kohl's Cash

We'll try to help! If you have the receipt from the purchase that earned the Kohl's Cash, we may be able to find the ID number for your Kohl's Cash and see if it has been used. We can only do this if you have your receipt.